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The video tutorial demonstrates how USDA customers can receive emails and sign documents using One Span Sign. After a conversation with a USDA service center employee about assigning documents, customers are directed to farmers.gov/myDocs where they can easily sign documents with a few clicks. Upon receiving an email from One Span Sign, customers can click on the purple button to go to the documents and enter a passcode sent to their cell phone for security. Overall, the process is quick and straightforward for customers to sign documents.