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[Music] [Applause] [Music] drishti ias is pleased to revise its program specially targeting gs paper 4 which deals with ethics integrity and aptitude in this episode of the program ethics definitions and concepts we will discuss citizens charter what is the citizen chart citizens charter is a document of commitments made by a government organization to the citizens or client groups in respect of the services or schemes being provided to them or to be provided to them the concept was first articulated and implemented in the united kingdom by the conservative government of john major in 1991 as a national program in india department of administrative reforms and public rivals in government of india initiated the task of coordinating formulating and operationalizing citizens charter citizen charter emphasized on citizens as customers by ensuring that public services are responsive to the citizens they serve for example the rajasthan government launched its guaranteed delivery of public s