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Drishti IAS revises its program focusing on GS Paper 4 featuring ethics, integrity, and aptitude. In this episode on ethics definitions and concepts, they discuss the Citizens Charter. It is a document of commitments made by government organizations to citizens regarding services provided. The concept was first implemented in the UK in 1991 and in India by the Department of Administrative Reforms. The Citizen Charter emphasizes citizens as customers, ensuring public services are responsive to their needs. For example, Rajasthan government launched Guaranteed Delivery of Public Services.