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A Software Maintenance Agreement (SMA) acts as an extended warranty for software, providing benefits such as access to the latest releases, ongoing software improvements, version compatibility with customers and suppliers, and unlimited technical support. While technical support can be obtained without an SMA, it incurs a fee of $150 per issue. To order an SMA upgrade, first receive a quote, then submit a purchase order. After processing, updates are sent within approximately a week in an SMA kit, which includes a box containing a pen, USB flash drive, and agenda book.