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In this video tutorial, Greg Jenkins discusses using the nickname merge field in Keep, a customer relationship management platform. He explains that if a contact record does not have a nickname, it is possible to use the first name field instead. This can be challenging as there are two separate merge fields involved. Greg demonstrates how to handle this scenario in Keep Max Classic, providing a specific response for a member named Melissa. Watch the tutorial to learn how to effectively manage this situation in your own Keep account.