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Having trouble with duplicate Contacts across Channels? Then this video is for you. Well be showing an overview of Contact Merge to help with contact management on respond.io. Contact Merge unifies all Contact properties and Conversations into one profile providing a holistic view of a customer and keeping your Contact database organized. When two Contacts have matching phone numbers or email addresses The platform will propose a suggested merge in the Messages Module or Dashboard. Lets start with the Messages Module. An indicator will appear on the Channels Tab suggesting a potential merge. Here, Agents can first review both Contacts profiles and chat history to verify if the two Contacts are the same person. Once confirmed, click on the icon to start merging. On the pop-up, select the values you want to keep and click Merge Contact to consolidate all Conversations and properties into one profile. This is useful for Agents to get the context of previous Conversations when a custom
