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welcome to the right hand men you can automate your target audience engagement scenarios with our ready-to-use workflows in this video were going to see how we can set up a custom task to hand over the data captured in our automated conversations this can help with augmenting the conversation with a specific task or action that may need a follow-up by a different team vendor or stakeholder for example you may want to update your crm applications or publish the conversation transcript to your sales or support team which uses a specific tool or software or even trigger post processing of the data for archival we accomplish this by setting up the custom task through an api call we also configure the payload format so that the api can consume the conversation data easily first we pick the workflow sheet from the corresponding drive folder and select the step that is set up as an end of conversation with custom task execution in this example it is the product registration workflow sheet a