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[Music] [Applause] thank you thank you so much for joining me you are watching a preview of my upcoming Rumble exclusive live show which will debut January 2nd the new show will be live streamed for one hour Monday through Friday exclusively on Rumble with segments released on other platforms so be sure to follow me on Rumble so you never miss a show all right the Twitter files part six and seven were released over the past few days both drops showcase a very cozy relationship between the FBI and Twitter that should raise some eyebrows in fact the files show that many former or maybe so-called former FBI agents are employed at Twitter and Twitter actually makes millions of dollars off of FBI processing their requests this cozy symbiotic relationship caused the social media giant to capitulate to the FBIs every demand to de-platform and suppress accounts of users that neither committed nor were connected to any crime and to discredit and suppress the entirely accurate and truthful Hun

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What is FCR and CSAT?

First Call Resolution (FCR), also commonly referred to as First Contact Resolution, is an important contact center metric that helps to monitor the customer satisfaction rate (CSAT) in customer service.

How do you get FCR in a call center?

10 best practices to improve your first call resolution Create an informative knowledge base. Require minimal customer effort. Get clear on the issue. Be precise and dont overwhelm. Anticipate customer needs. Empower your customers. Answer all of their questions. Provide your team with quality training.

What does FCR stand for?

First call resolution (FCR) is when customer service agents properly address a customers needs the first time they call. By doing this, there is no need for the customer to follow up with a second call. FCR is a part of customer relationship management (CRM).

Why is FCR important in call center?

First call resolution (FCR), also known as first contact resolution, is an important metric for monitoring customer service. It measures a companys ability to handle and resolve customer calls, emails, and other support requests across different channels in the first interaction.

Why is FCR important in call center?

First call resolution (FCR), also known as first contact resolution, is an important metric for monitoring customer service. It measures a companys ability to handle and resolve customer calls, emails, and other support requests across different channels in the first interaction.

What is CSAT in HR?

Customer Satisfaction (CSAT) Building on this, CSAT is generally considered to be the result of a direct comparison between actual delivered performance verses the customers expectation.

What is a good average resolution time?

What is a good Average Resolution Time? Typically, a good Average Resolution Time is within 5 minutes, where a customer is happy to wait to get the resolution to their query. As per industry standards, 6 minutes is a good AHT for several sectors.

What is FCR in quality control?

As a result, FCR is one of the most-watched call center industry metrics and is considered the most important call center metric. The meaning of the First Contact Resolution rate is the percentage of customers who resolved their touchpoint interaction on the first call or contact.

What is FCR in BPO?

As a result, FCR is one of the most-watched call center industry metrics and is considered the most important call center metric. The meaning of the First Contact Resolution rate is the percentage of customers who resolved their touchpoint interaction on the first call or contact.

What is FCR standard?

First call resolution (FCR) is when customer service agents properly address a customers needs the first time they call. By doing this, there is no need for the customer to follow up with a second call. FCR is a part of customer relationship management (CRM).

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