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[Music] im very pleased to be launching the first ever freebridge customer charter our customers have the right to expect the very highest of standards of service from freebridge our colleagues and our contractors we want to be a top performing housing provider as measured by our customers and have made a commitment to providing excellent customer service in our current business strategy we recognise that this will only be possible however if the services we provide meet the needs and aspirations of our customers the charter which has been put together using the feedback from over a thousand people focuses on what our customers have told us matters the most about what we do and more importantly exactly how we do it the charter sets out what our customers can expect from us and homes we provide and how they can seek redress if things go wrong as well as how well learn from all experiences to continually grow and improve freebridge feedback really does matter to us so we invite you to