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- Welcome. Thank you so much. Im Pasquale DeMaio, Im the general manager for Amazon Connect. Im really excited to have you here. I see a ton of folks out here in the audience and for those of you tracked over from Venetian, thank you so much. As you can see weve got a few customers with us today to talk a little bit about their experience with Amazon Connect as well and how folks are innovating in the contact center. Before we get started, how many folks here work directly like in contact center technology? Awesome. This is a great crowd. When we first did, started doing re:Invents here, we didnt have hardly anybody in the contact center world coming to re:Invents and so its very exciting to see how much thats changed. But I think a big part of that is the fact that folks are really building the contact center out around the idea that you have to innovate quickly and you have to be incredibly, incredibly aware of what customers are doing now at the speed of, at the speed at whi