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Welcome to Enter Tec Global Training! I'm Jackie Stellar, the Warranty Administrator for Enter Tec Global. We aim for high reliability in our products, but sometimes components fail. This video will guide you on making quick and easy claims for fast repairs. Warranties can be submitted via paper, fax, or email, but the easiest and fastest method is online through our secure site. Claims must be submitted within 30 days of failure. The information needed for filing a claim is the same whether done online or with paper. To file online, log on to Intertekgeo.com, create an account, and click on "Customer Service," "Warranty," and "Start New Claim." To check the status of a claim, call the warranty department at 618-SI.