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howdy folks if a csr is having trouble booking an appointment because it says their the zip code theyre trying to enter is not in service area the way you can fix that is by adding that zip code to one of our zones or one of our service areas so to do that you click up here on settings type zones in the search bar go ahead and click it here this is all of our zones its pretty much our service areas this one at the top is where you can add these zip codes its called additional zip codes however the best practice is to figure out what service area or zone is closest to that zip code if its one if its a zip code thats kind of in between two of them you might want to add it to the additional zip codes here so to add a zip code to one of these zones all you do is click edit here on the right click in here type in that zip code you go and click add right here and its added it but then you have to make sure to save it down here youll see it here if theres a long list of them like he
