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in this video i will be walking you through the steps of troubleshooting your fax machine if it can send the fax but cannot receive faxes first you should check to see that paper is in the machine you can do this by looking through the copiers trays and bins if there is paper in your machine try calling your cell phone from your fax machine you can do this by going to fax on your copiers home screen then press on hook and enter your phone number you should hear your cell phone ring and confirm the caller id is your fax number if its not your fax number call your phone or it company for a solution if calling your cell phone from the fax machine did not give you a solution try calling your fax number from your cell phone to do this dial your fax number into your cell phone after a couple of rings you should start to hear the copiers modem sounds on your phone your phone number or caller id should come up on the copier screen if you call and hear modem sounds but there is no evidence