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welcome back to the free first call resolution report part 2 software installation so lets begin with the software download when you receive your report you should have received an email that looks like this go ahead and click on the resources portal this will take you out to our website where you can download the software go ahead and click download lets click save now that we have the software downloaded lets go ahead and it locate where you have downloaded it go ahead and double-click your exe click yes to accept click Next click I agree by default all five options here are checked you want to go ahead and leave that click Next Im going to uncheck Start menu check desktop leave the rest as is click Next accept the default installation path click Next by default we do want to win p cap click click next click Next click I agree Im going to uncheck automatically start at boot time click and click finish next and then lets go ahead and click run wi