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Good morning! Welcome to today's webinar on accelerating first contact resolution with analytics presented by industry experts from the call center school and VPI. I'm Lauren Hughes, your host. Attendees are in listen-only mode, so please type questions in the chat. First contact resolution is crucial for contact center effectiveness and customer satisfaction. It also reduces costs, increases sales opportunities, and boosts employee productivity. Feedback on a poll question will be requested during the webinar. Thank you for your participation.