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all right guys its guy from live notary again and what were going to do is show you how to retrieve your digital certificate and download it to your computer now once youve received the email from identros that your certificate is ready youre going to be met with this page after you log in so youre going to go ahead and click im ready and then youre going to have to enter your activation code and your password this will be your account password that you originally set up all right so then youll accept this subscriber agreement and what youre going to do is download the ident trust retrieval application now im on a mac right now but this is similar for a pc were going to go ahead and open this now theyve made it pretty cool where you can open this application for example and just drag the key literally onto the application itself so you can go here and then voila its going to verify the retrieval key and then its going to say welcome and your first name and its going to