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In this tutorial, the speaker shows viewers how to retrieve their digital certificate and download it to their computer. After receiving an email from Identros, users need to login and click "I'm ready", enter their activation code and password, accept the subscriber agreement, and download the Ident Trust retrieval application. Users can simply drag the key onto the application to verify the retrieval key, which will then display a welcome message with the user's name. This process is similar for both Mac and PC users.