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hello again risk a community welcome to another video tutorial to help you get started and make the best of service now my name is Erik Ferran in Santa Clara California our topic today is everything you need to know about controls and I have two guests today John Sperling who is senior implementation trainer with the training and certification organization also called Takko and Scott Ferguson director of outbound product management in the risk business unit well welcome to both and thank you for being here Thank You Erik I appreciate you having me hello everyone and Im glad to be here all right so John let me start with you in your experience as a trainer service now why do we need to talk about controls unfortunately frequently in my classes I find that students really dont understand the difference between control at a stations control indicators and control test and they dont understand how theyre used in the ServiceNow platform and Scott what about you what about your experien