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ummary: Sonia Prabhu, head of customer support at Capture Theorem, introduces the new offering, Service Center CRM, designed to help electronic and appliances companies manage customer complaints, inquiries, warranties, and service visits. By entering warranty start dates, end dates, and visit frequencies on the order details page, an Annual Maintenance Contract (AMC) ticket is generated and assigned to field service agents. Agents can view and complete assigned tickets using a mobile application, and create job cards to capture visit charges.