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[Music] hi everybody thanks so much for joining us my name is bob strachan im a solutions architect here at aws in the language ai services team this is bhabha srinivasan im a senior solutions architect in the ai services team today were going to talk about agent assist solution how you can add agent assist to your existing contact centers to better resolve customer issues and improve agent productivity first we will start with an overview of the contact center intelligence cci what what does it mean and then well talk about the live call analytics solution with agent assist then we go into a quick demo of the solution itself along with the technical architecture well also show you how you can easily deploy the solution to your own aws account and configure it well then talk about how to set up the data for your agent assist solution and this solution integrates as i said with any contact center but well show you an example of how you can integrate it with a genesis cloud platf
