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As an e-commerce merchant, we all know that we cant keep our inventory in stock forever. So what happens when a shopper submits a warranty on an item that is no longer sold? In todays video, well walk through ReturnLogics expanded warranty feature and show you how you can handle this situation using ReturnLogic. Lets get started. The first step is to navigate to the customer return center. As you can see on my screen. Where your shopper will need to enter their email address followed by their order number. Once the correct information is inputted, we can start the return. The next page were brought to is the address confirmation page. Here, the shopper can look over their return address to make sure that everything is correct. For us it is, so well select continue. Now, were brought to the item selection page. Here, were gonna go over 2 scenarios. The first, is the process of submitting a warranty claim for a product that is in stock. And the second, is the process of submitt