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[Music] hello everyone welcome to the virtual agent academy um before we start i just want to have a give you all a quick reminder to please visit our virtual agent uh community so uh harriet if you can just do some clicks here so yeah visit our community uh there youll find our latest best practices and up-to-date content and of course as always use the experience of others ask questions give answers and take a look at that website if youre watching us uh from youtube and if youre liking what youre seeing click the like or subscribe button and youll be able to see our academy videos as we upload them uh when we do next slide please so today i have the pleasure to introduce uh two guest speakers we have my own aggro wall and harriet franklin both are from the csm or customer service management area for servicenow and today well talk about embedding in virtual agent on any website with engagement manager messenger excuse me so that ill turn it over to harriet okay thank you vict