Edit title in the IT Service Request

Aug 6th, 2022
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  2. Add a IT Service Request that requires editing, or create it from scratch.
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  4. Find the tool from the top toolbar to edit title in IT Service Request and apply it.
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Stolen from the web: ITILs formal definition of service request is a request from a user for information, advice, a standard change, or access to a service. For the companies I have worked with its largely the same. An incident = something is broken/not working.
Service request - A formal user request for something new to be provided. Example: I need a new Macbook. Incident - An unplanned event that disrupts or reduces the quality of a service and requires an emergency response. Example: The website is down!
Service request forms allow companies to track the work requests they receive to remain as efficient and effective as possible when addressing client needs.
An incident is an error or flaw due to which services cannot be rendered properly. Incident management provides a quick fix or a permanent solution to the issues raised. A service request is raised when the user needs something new or replaced.
Examples of service requests include password resets, software installations, hardware requests, access permissions, account creations, and service configuration changes. ITIL 4 emphasises the importance of efficiently managing service requests to provide a positive user experience and maintain productivity.
In the Form Designer, select the Editor under Service Fields. Drag and drop this field in the canvas. By dragging and dropping this field in the canvas, you have enabled Service Request Editor. You can choose to make this field as mandatory or make it available to the requester.

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