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in todays customer first world its more important than ever for it teams to provide a world-class service experience often there are so many requests it can be hard to enable your teams for success atlassians solution for request management jira service management ensures that all of your stakeholders can find the information they need and get help quickly here is banklys service request portal it provides you with a one-stop shop for all service requests in your organization easily scroll the tiles to find the team that you need help from or start typing your request into the search bar machine learning will help surface knowledge base articles and request forms that are most relevant in addition to the portal employees can submit requests via email or a widget you can place on your site once the request is submitted the associated workflow ensures it gets routed to the right person to take action here in the agent queue agents can view sort or update requests inside the request