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[Music] so at richie implement we look at our warranty recovery rates based on individual technicians as we go through the year were looking at cumulative hours build out on warranty tickets versus the hours that are paid by our oems and thats where we look for our gaps they show really quickly we do know that some of the warranty jobs are going to be a little bit short um the the oems just a little bit light on their times and we kind of account for those but on an average if weve got uh technician a thats thats getting paid out 100 of their hours we know were were being pretty successful on the training and giving them the right tools to get it done with their efficiencies if we have a tech b thats uh maybe 80 80 percent payout on our hours for warranty then we know we got to really sit down and work with them a little bit more on you know what is the process of tip to tail finishing are they coming up to the front to get more parts uh instead of planning their whole day ahe
