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hi everyone Im Rachel Lunt and I leave the oracle partnernetwork industry partner enablement efforts here at Oracle welcome to this opean partner cast on industries brought to you live from oracle studios today we have some very exciting topics and updates for you starting with Oracles docume Kerr and customer communication management then we will discuss the Oracle revenue management and billing and finally we will cover Oracle real-time scheduler Id like to remind everyone that will be using live questions on Twitter Stephanie Landers is with us to monitor the feed you can submit your questions using hashtag OPN or at oracle partners in your tweets well do our best to respond to these questions during and after the partner cast so lets get started with me today is jim Varney here at Oracle thanks for joining us Jim pleasure to be here so before we get started on whats going on with doc you make er lets take a couple steps back and talk a bit about ed a customer communication