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[Music] [Music] hello Im Adrienne a cloud Support Engineer at the AWS headquarters in Seattle sometimes customers ask me how they can display contact attributes in a screen pop by using the Amazon connect streams API I tell them Amazon Connect is a cloud-based contact center service that makes it easy for any business to deliver better customer service the streams API gives you the power to integrate existing web applications with Amazon connect so today Ill show you how to display a screen pop lets get started after logging into your AWS management console navigate to your Amazon connect instance by logging in through the access URL then navigate to the routing drop-down on the left side of the instance and select the contact flows option here you can see all the contact flows in the instance choose an existing contact flow or create a new one this contact flow accepts a customers zip code performs a data dip using a lambda function takes the output from a WS lambda and then sets
