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okay so knowledge search is very important part of service cloud when working on cases so there are different methods by which we can improve the search results im going to talk about some of the methods uh today uh so first method is you can add some of the fields uh of cases uh and match it to the knowledge uh article uh so you can match the words which are available in your cases and match it to the words available in your article and improve the search results that is a basic method thats the first one second one is the promoting search term where you can add the terms which users usually search a lot uh to those articles and promote those articles so it will come first in the article so lets take an example user search a lot about the password reset so you can you know this is the password reset article so just add the password reset to the promoted search term and that will be the first result every time user look for the password reset uh then the third one is synonym group