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The COVID-19 pandemic has greatly impacted gyms, making it difficult for many businesses. Some customers feel unsafe exercising indoors and wish to cancel their memberships, but many gyms complicate this process. Some gyms paused charges during shutdowns, while others did not. One customer expressed frustration trying to cancel her membership online but found that the option was removed, and phone inquiries were unhelpful. The report highlights the struggle customers face in terminating memberships amid ongoing charges.