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Changing the terms of an agreement in a long-term contract with a customer may be necessary, but it should be done fairly. Terms that allow for changes must be clear about what can change, how, and when. It’s important to notify customers of any changes in advance and provide them the right to cancel if they disagree. Unfair terms, which lack clarity or benefit the seller disproportionately, cannot be enforced against customers and may prompt action from the CMA or trading standards. Fair terms can help prevent disputes, save time, and protect both parties involved.