Is there a way to contact customs about a package?
You can submit your question, compliment, complaint, or tip online or by calling 1-877-CBP-5511 (877-227-5511). If you are outside the U.S. you must call +1-202-325-8000.
What happens if my package is stuck in customs?
If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem. Before contact, make sure you have the tracking number to give it to the courier to check its status.
Does Mobile Passport not work anymore?
Long acronym short, this is still Mobile Passport, but now operated directly by CBP instead of Airside, a change effective Feb. 1, 2022. If youre unfamiliar with the concept of Mobile Passport, its a free service that speeds up entry at selected ports and airports around the country.
How Long Can customs legally hold my package?
If U.S. Customs wants to detain a package, it has to go through a legal process to do that. If U.S. Customs thinks a package is illegal, it has to detain it within 5 days of the packages arrival. Thereafter within another 5 days, the customs officer carrying out the detention is required to issue a Detention Notice.
How can I get packages through customs faster?
Five Tips to Help You Get Through Customs Faster Mobile Passport app. Launched in 2014, Mobile Passport was the first app authorized by U.S. Customs and Border Protection (CBP). Self-serve kiosks. Get Global Entry. Declare everything. Dont pack food items.
Does TSA PreCheck get you through customs faster?
TSA PreCheck provides expedited security screening benefits for flights departing from U.S. Airports. Global Entry provides expedited U.S. customs screening for international air travelers when entering the United States. Global Entry members also receive TSA PreCheck benefits as part of their membership.
How long is Global Entry taking right now?
The non-refundable application fee costs $100 for a five-year membership. If you are trying to apply/enroll multiple family members, you must complete a separate application for each person, regardless of age. For new Global Entry applicants, the processing time for an application can exceed 90 days.
Do airports still use Mobile Passport?
Yes, travelers will still be processed by a CBP officer. Travelers using MPC will be directed to a specific processing lane for a streamlined entry process.
What happened to passport Kiosks?
The kiosks have been phased out because they didnt verify faces. The mobile passport system will stick around, but allocating resources to it temporarily became less of a priority in some airports amid this massive and divisive overhaul of the agencys approach to processing travelers.
Is Mobile Passport no longer available?
See privacy policy. Long acronym short, this is still Mobile Passport, but now operated directly by CBP instead of Airside, a change effective Feb. 1, 2022. If youre unfamiliar with the concept of Mobile Passport, its a free service that speeds up entry at selected ports and airports around the country.