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so this video is going to dig deep into process control charts but before we do that let me mention if youre interested in a free lean six sigma white belt certification course you can access one at six sigma society dot org okay so let me first introduce control charts a process control chart helps us determine if a process is stable over time or if a change was effective now the way to look at these control charts is that on the y-axis on the left-hand side is a ctq measurement something were measuring to see if were meeting customer expectations and then on the x-axis on the bottom you have time we monitor that ctq measurement over time to see if its stable or to see if an improvement was effective we may watch and monitor that ctq before the improvement as well as after so a few example ctqs that we can monitor include things like if you make paper airplanes maybe you monitor flight distance in feet over time or if you produce phone batteries maybe you monitor battery life and
