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hello my name is Mike Wallace Im a Solutions Architect with Amazon Web Services specializing in Amazon connect Amazon connect is our cloud-based contact center platform if youve worked with connect before you probably already have an instance configured if youre new to Amazon Connect you need to configure an instance and theres a great video from my colleague Yasir that will walk you through how to set up your instance at this YouTube link theres a little bit of redundancy in that video but if you use this video to get your instance set up youll be ready to go with what were going to talk about today which is configuring your first use of your contact center once youve got that done were gonna jump right into the demo here and once youve configured your instance this should be the first screen you see if youve been in your instance before itll jump right to the dashboard but for first-time users this is the first screen and were just gonna go from here so Im gonna go ahe
