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our support team has some of the best sales force experts on the planet and once they know all the details of your issue they can resolve it fast we know youre busy or maybe you arent sure how to describe whats going on no worries this video will walk you through five steps that will help us resolve your case quickly one what product are you using let us know which cloud or product you were using when the error occurred from admin assist to marketing to service and everything in between choose the product and topic that comes closest to your issue that being said if you are not sure of your product use the description field and upload files button to elaborate on your issue 2. tell us what your role is and a brief explanation [Music] for instance are you an admin whose call center agents cannot see certain cases are you seeing discrepancies in email sends in marketing cloud describe what is happening versus what should be happening this allows the engineer to know whether or not yo
