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Welcome to EnterTec Global Training! I'm Jackie Stellar, the warranty administrator for EnterTec Global. We aim to provide the most reliable products, but sometimes components may fail. This video is here to guide you on submitting warranty claims quickly and easily for fast repairs. You can do this by paper, fax, email, or electronically online through our secure site. It is crucial to submit claims within 30 days of failure. The process and information needed for filing a claim are the same for paper or online submissions. Visit Intertekgeo.com, log in, and click on "Customer Service" and "Warranty" to start a new claim. Make sure to have the necessary credentials before submitting. If you need to check the status of a claim, contact the warranty department at 618-SI.