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whats going on everybody travis here from return logic and today were looking at the process of submitting a warranty through the return logic portal first were going to start by having our shoppers go to the customer return center as you can see on my screen and then well have them enter their email address followed by their order number once thats done lets go ahead and select start return the first page were brought to is the address confirmation page this gives your shopper a chance to look over their address and make any changes if needed for our purposes were good to go so im going to select continue next were brought to the item selection page as you can see ive already done a couple of returns here previously so those items are grayed out and will not be allowed to be chosen for a return in the future so looking at our items here were going to go ahead and select the churny shoulderless top and the first thing well need to do is enter our return reason so why are