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hello and welcome to enter Tec global training Im Jackie stellar the warranty administrator for inter tech global enter Tec we strive to build the highest reliability into our products but unfortunately sometimes components fail this video is designed to help you make claims quickly and easily to help you make repairs fast lets get started warranties can be submitted by paper faxed or emailed to us the most popular way is electronically online by far the easiest way and fastest method is online through our secure site this is important all warranty claims must be submitted within 30 days of failure the information needed to file a claim is the same with paper or paperless online to file an online claim log on to our secure site at Intertek geo comm you will need credentials and an account before gaining access click on customer service warranty warranty claim start new claim please know on the title page to check the status of a claim call the warranty department at six one eight si