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Co Marc ECM customer care software synchronizes communication channels to meet clients' needs in service activation, purchase confirmation, managing discounts, correspondence, and complaints. The system has a clear and user-friendly interface with a built-in workflow mechanism for case management. Power users benefit from full process automation, case indexation, and priority control. Co Marc ECM guarantees improved client service quality, higher customer satisfaction, and transparency in case processing. It also enhances call center efficiency and communication between technical, consulting, financial, and legal departments. Co Marc is based in Krakow, Poland, offering world-class developers and customer service for efficient customer care document processing in organizations.