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How do I upload evidence and what file types can I use? If youd like to turn on subtitles you you can do so by clicking the icon in the youtube play bar. Once youve created your case youll need to upload evidence to support your case. You have 10 working days to submit your evidence from the date your complaint was created and we encourage you to be as accurate detailed as possible with the information you provide. First, log in to your online account. and go to the evidence tab. Click to add your evidence. We recommend you provide us with bills, letters, contracts, emails, images, meter readings, call recordings, anything you think supports your complaint. Once youve clicked select files youll be able to upload evidence from your device. We accept most file types including word documents, pdfs, photos, videos and spreadsheets. For each file you upload youll need to indicate what type of evidence it is, eg bill. Once you select upload you will see the evidence listed in the po