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The webinar on accelerating first contact resolution with analytics, presented by industry experts from the Call Center School and VPI, is being hosted by Lauren Hughes. Attendees are in listen-only mode to avoid interruptions, but questions can be typed into the question box. First contact resolution is important for contact center effectiveness, customer satisfaction, loyalty, reduced operating costs, increased sales opportunities, and improved employee productivity. Feedback will be requested through a poll question at the end of the webinar.
