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How to change phone invoice

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In this video tutorial, Marcus shows how to easily edit an invoice template in Xero. Simply go to Business > Invoices, select an invoice, click on the three dots > Invoice Settings, then click Options > Edit to customize the template. You can edit everything in the template. If you have any questions, leave a message in the comments. Thank you for watching!

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Below are some common questions from our customers that may provide you with the answer you're looking for. If you can't find an answer to your question, please don't hesitate to reach out to us.

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How do I correct an incorrect invoice?

If you have already issued the invoice but the customer has not paid, send a friendly email or make a polite phone call explaining the mistake, and then issue a new invoice. If the customer has already paid, make a correction adjustment on a future invoice, or issue another invoice or credit correcting the mistake.

Are you allowed to edit an invoice?

Generally, it is legal to amend an invoice that is missing information or includes an error. However you should never delete an invoice if this happens. It is important for auditing reasons that you hold onto records, even if they are incomplete or incorrect.

Are you allowed to change an invoice?

If a business makes a mistake on an invoice they have already sent to their customer, they must cancel the invoice with a credit note and then issue a new invoice. The credit note essentially pays the incorrect invoice so there is no outstanding payment.

Can two invoices have the same invoice number?

Duplicate invoice numbers are not allowed and will cause an error message to pop up (The invoice number is already in use). If a company creates an invoice with a number that has already been used, they get an error, and to proceed they must change the invoice number.

Does the number on an invoice matter?

Invoice numbers are one of the most important aspects of invoicing as they ensure that income is properly documented for tax and accounting purposes. They also make it easier to track payments and manage overdue invoices. Each invoice issued should be assigned a unique invoice number.

Can an invoice number be changed?

For audit purposes, you cant change or reuse an invoice number. Once an invoice has been created, a unique number is assigned to that invoice.

Can an invoice be changed after paid?

Revising Paid Invoice If you are revising an invoice that is already paid, you will need to address the payment recording before you do anything else. Depending on whether the payment was already reconciled with bank accounts will also change the process slightly.

What happens if invoice number is wrong?

If an incorrect invoice has been sent, the business must issue a cancellation invoice with its own, new invoice number. This will include a negative invoice amount, as well as the original invoice number and the date it was issued. Then, a correct invoice can be raised with a different invoice number.

Can you change an invoice once issued?

If a business makes a mistake on an invoice they have already sent to their customer, they must cancel the invoice with a credit note and then issue a new invoice. The credit note essentially pays the incorrect invoice so there is no outstanding payment.

Can an invoice amount be amended?

While amended invoices are legal in most cases, its still best practice to avoid issuing incorrect invoices to begin with. Its worth setting up an efficient invoicing procedure as part of your business accounting strategy. Automating the process with software can also be helpful, as this cuts down on human error.

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