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[Music] here everyone hadisha from ETS personal tech team now today I want to talk about a very specific problem that some of you may have faced and that is what you need to do before selling or giving away your phone I have a redneck a 20 pro here which I am going to use to demonstrate the steps that you need to take so youre going to be covering two broad topics one is to ensure the removal of your accounts all the accounts that you have signed into on this device plus all of your personal information that includes photographs contacts videos even whatsapp messages or any other data that you have stored and the other thing that youre gonna cover is to make sure that you securely delete all the data thats there so that it cannot be accessed again and that would be the last step before you actually do a factory reset so lets get started with that so as you can see there are quite a few photographs on this device a lot of other data as well these some of these are personal photogra