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[Music] hello my name is Brandon Im the son of doctor Lee captain dr. Tom and today were going to be talking about phone call certification so thats the focus for today and one of the most important aspects of our new patient experience is our phone call process thats because that you are actually the first voice that the patient is going to hear and that means you are actually the first impression that they have of the office for a lot of patients they make their decision on whether they trust the office based off of just that first phone call just the tone of your voice 80% of people will make their decision based off of the first impression and its the difference between something like smile more dentistry this is Brandon speaking how may I help you and smile more dentistry this is Brandon how may I help you its just a little bit of change of difference at the tone but who would you want to talk more to thats the power of the first impression so the goal of the call is very
