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welcome gainsight CEO Nick meta and gainsight CMO anthony kannada right hi Im Nick hi Im Anthony and were here to talk to you about how category creation isnt something that you find category creation find you I see what you did there so a category creation found me outside of 24 Hour Fitness in Sunnyvale strangely enough when I got a call from an investor who was about to invest in a new tiny little startup that really got my attention the category creation found me driving up the 5 freeway from Los Angeles to San Francisco when a guy called from Nick late one night saying that hey theres this new company Im thinking about joining what do you think and the company was called Jay Berra software I was based in st. Louis and it was focused on solving the business challenge that we now know as customer success and customer success was something I was super excited about I before running now gainsight before Jay Barra Id run another SAS company and so Id felt this pain firsthand I