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Welcome Gainsight CEO Nick Mehta and Gainsight CMO Anthony Kennada. They discuss how category creation isn't something you find, but finds you. Nick was found by category creation outside of 24 Hour Fitness in Sunnyvale when an investor called about a new startup. Anthony was found by category creation driving from LA to SF when a friend mentioned a company called JayBarra Software, focused on customer success. Both were excited to solve the business challenge of customer success.