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The primary focus of any help desk is resolution with trend reports showing average resolution times, but individual request times can vary greatly. HD reports provide a comprehensive look by categorizing requests into resolution buckets, showing varying resolution times. Average resolution time may be 15 hours, but resolution buckets range from 2 to 30 hours. This report, created using Analytics Plus, shows the number of requests in each bucket. To enable this report in ManageEngine ServiceDesk Plus, click the advanced analytics option in the admin panel and follow on-screen instructions.