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ummary: Sonia Prabhu, head of customer support at Capture Theorem, introduces the new offering of Service Center CRM, designed to assist electronic and appliances companies in managing customer complaints, enquiries, warranties, and service visits. The process includes adding warranty and scheduling maintenance visits once a purchase is made, setting up visits against each product, generating AMC tickets based on visit frequency, and assigning these tickets to field service agents for service completion and visit charge capture using a mobile application.