Catalog dropdown record easily

Aug 6th, 2022
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How to swiftly Catalog dropdown record and enhance your workflow

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How to catalog dropdown record

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hi everyone welcome back to my channel and in this video im going to cover a couple of use cases where in first of all im going to show you how we can make use of lookup select uh box in the service catalog and secondly we will also see how i can uh make use of the drop down values for a particular field on the table in the service catalog for example a record producer the one of the best example for this is like we create uh service catalog forms for end users like report an issue or create incident where then we give them an option to select our values or write down their thoughts in couple of fields like description category impact and so on but they do not have access to the actual incident module because that is a cost to the company if uh those people need to have the itl license so lets see how we can accomplish this so before moving forward ill show you like in incident form we have categories like an inquiry software hardware these are the ones which are available out of

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Heres what I think I need to do: Create a new table to hold the group names I want to display. Populate the table with names (i can manually enter names for now) In the catalog item definition, select type Lookup Multiple Choice In the catalog item definition, point to this new table.
Click on Custom Fields. Click on Multi Dropdown from the drag drop field box, to open the field editor.Add the choices that should be displayed in the dropdown by clicking Add item. Click Done to save the field. Drag and move the field within the form to organize it. Click Save to save this form.
Just change the dictionary choice list specification to Dropdown (with None usually works best for me.)
Create a database view. Add a table to the database view. Example left join in creating a database view. Specify a field to return. Relabel a column. Specify the number of records to return. Test the database view.
Record Producer gives a non-itil user the ability to create things like an Incident, Change, basically anything but a Request from a custom front end you deliver via the Service Catalog/Portal.
A record producer is a recording projects creative and technical leader, commanding studio time and coaching artists, and in popular genres typically creates the songs very sound and structure. The record producer, or simply the producer, is likened to film director and art director.
Instructions Navigate and open the variable which you need to auto-populate. In the variable declaration there is a tab labeled Default Value Set the default value to javascript:gs.getUserID(); Save the record.
They are similar as they both use variables, but a Record Producer uses a script or template to producer an Incident or Change, ideally not a Request. Whereas a Service Catalog would use a workflow, or execution plan to producer a Request with associated RITM and Catalog Tasks. The workflow could include approvals.
How to fetch reference/select fields values from widget. Auto Populate Fields. New in Tokyo release - Create a pop-up form to fill out records next to the Virtual Agent. Reference variable for Catalog Item does not show all fields when expanding Content Item.
In the ServiceNow Studio: Navigate to Flow Designer Flows Provision Resources With Vars. This will be flow that can be used as an example. Create a new flow by selecting New in Flow Designer. Name it Example Flow and click submit Edit your example flow. Click Save then Activate to enable your flow.

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