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hi there and welcome everybody thank you for joining us for todays apmg webinar in partnership with the service automation framework my name is estelle hicks bennett and ill be your host moderator today and im delighted to be joined by presenter yamrilla middleburg founder of saf janmilam is a pioneer and advocate for professionalisation in both automation and big data and can frequently be found delivering keynote speeches or moderating at universities technology conferences um all around the world hes safely in lockdown at the moment in malaysia and um hes the author of several books so we may well see another new book coming out from jan william but amongst his books includes the service automation framework today were going to hear how to get started on building a catalog of automated services but just before i hand over to yemen uh just a short bit of housekeeping uh this webinar is being recorded and the recording and slides will be sent to you via email after the event an