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[Music] please subscribe to my channel and click on the bell icon to get the regular updates of my channel and do not forget to like comment and share hello everyone welcome back to sas with servers now this is part of itsm implementation mock training change conflict and change freeze are very important factors of change management process change conflict is something when you are basically planning a change out of the maintenance window and change freeze is something that in maybe in every organization they follow a change freeze strategy where you dont have to implement different changes of the organization in a specific period for example year and change a lot of people they though they go outside like they go on leave they go on vacations because end of year like you have christmas period new year in that basically duration you do not want any kind of change to be implemented otherwise people will not be available they will you will not get the right support so its totally depe