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In this tutorial on IT service management (ITSM) implementation, the speaker covers key concepts related to change management, specifically change conflict and change freeze. Change conflict arises when changes are planned outside of maintenance windows. Change freeze refers to a strategy employed by organizations to halt change implementations during specific periods, such as the holiday season, when many employees may be unavailable due to vacations. This practice ensures that proper support and resources are accessible during crucial business times, preventing disruptions in operations. The tutorial underscores the importance of managing these factors effectively in the change management process.