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ummary: Sonia Prabhu, head of customer support at Capture Theorem, introduces Capture's latest offering, the Service Center CRM. This new tool enables electronic and appliances companies to efficiently manage and track customer complaints, enquiries, warranties, and service visits. Warranty and maintenance visits can be scheduled against each product after purchase, and field service agents can view and manage assigned tickets through a mobile application. Job cards can be created and visit charges can be captured using the mobile application.
