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This video tutorial demonstrates how to set up a call center using Wix Answers. It covers adding a phone line, setting up queues to direct calls to the appropriate agents or teams, and creating an interactive voice response system. Wix Answers provides a built-in call center to offer phone support alongside your Help Center and ticketing system. Key terms include phone line, queue, and IVR. Starting by adding a new line in the settings, you can configure call routing based on caller input.
